FAQs
Helpful Answers to Your Questions Explore Our FAQs
Are your diamonds conflict-free?
Yes, we are committed to ethical sourcing. Our diamonds are sourced from reputable suppliers who strictly adhere to the Kimberley Process, ensuring they are conflict-free.
How do I determine my ring size?
You can visit our store for a professional ring sizing or use our online ring size guide, which offers easy-to-follow instructions for measuring your ring size at home.
Can I customize jewelry or create a bespoke piece?
Absolutely! We offer customization services. Our team can work with you to create a unique and personalized piece tailored to your specifications.
What is your return policy?
We offer a hassle-free return policy within 30 days of purchase. Please refer to our Returns & Exchanges page for detailed information on eligibility and the return process.
How do I care for and clean my jewelry?
We provide comprehensive care instructions for different types of jewelry on our website. Follow these guidelines to keep your jewelry looking radiant for years to come.
Do you offer financing or payment plans?
Yes, we have flexible financing options available. Contact our team or visit our store to learn more about our payment plans and financing options.
Are your gemstones natural or lab-created?
We offer both natural and lab-created gemstones. Each product description specifies the origin of the gemstone used in the jewelry piece.
How do I clean tarnished silver jewelry?
We recommend using a silver polishing cloth or a mild silver cleaner specifically designed to remove tarnish. Avoid using harsh chemicals or abrasive materials.0
Can I have my jewelry repaired?
Yes, we provide repair services for jewelry purchased from our store. Contact us or visit our store to discuss repair options and procedures.
What is the difference between white gold and platinum?
Both metals are excellent choices for jewelry. White gold is an alloy of gold mixed with other metals, while platinum is a naturally white and durable metal. We can guide you in choosing the metal that best suits your preferences and needs.