{"id":793,"date":"2024-01-25T10:48:34","date_gmt":"2024-01-25T10:48:34","guid":{"rendered":"https:\/\/themes.diviplus.io\/cosmetic-store\/?page_id=793"},"modified":"2024-01-30T10:15:54","modified_gmt":"2024-01-30T10:15:54","slug":"faqs","status":"publish","type":"page","link":"https:\/\/themes.diviplus.io\/cosmetic-store\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/themes.diviplus.io\/cosmetic-store\/wp-content\/uploads\/2024\/01\/dpc-hero-inner.webp&#8221; custom_padding=&#8221;||||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.4&#8243; _dynamic_attributes=&#8221;content&#8221; _module_preset=&#8221;default&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#000000&#8243; header_font_size_tablet=&#8221;46px&#8221; header_font_size_phone=&#8221;40px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF90aXRsZSIsInNldHRpbmdzIjp7ImJlZm9yZSI6IjxoMT4iLCJhZnRlciI6IjxoMT4ifX0=@[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][dipl_faq_page_schema closed_toggle_icon=&#8221;&#xe050;||divi||400&#8243; closed_icon_color=&#8221;#800020&#8243; closed_use_icon_font_size=&#8221;on&#8221; closed_icon_font_size=&#8221;20px&#8221; open_toggle_icon=&#8221;&#xe04f;||divi||400&#8243; open_icon_color=&#8221;#000000&#8243; open_use_icon_font_size=&#8221;on&#8221; open_icon_font_size=&#8221;20px&#8221; closed_toggle_bg_color=&#8221;#FFFFFF&#8221; open_toggle_bg_color=&#8221;#FFFFFF&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; faq_question_closed_font_size=&#8221;22px&#8221; faq_question_closed_font_size_tablet=&#8221;20px&#8221; faq_question_closed_font_size_phone=&#8221;18px&#8221; faq_question_closed_font_size_last_edited=&#8221;on|phone&#8221; border_color_all=&#8221;#cccccc&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][dipl_faq_page_schema_item faq_question=&#8221;How can I track my order?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Tracking information is sent to your email once your order is shipped. You can also check your order status in the &#8216;Track Order&#8217; section of our website.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;What is your return policy?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]We accept returns within 30 days of purchase. Please visit our &#8216;Returns &#038; Exchanges&#8217; page for detailed instructions and eligibility criteria.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;Are your products cruelty-free?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Yes, all our products are cruelty-free. We are committed to providing ethical and animal-friendly beauty solutions.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;How do I find the right shade for my skin tone?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Explore our &#8216;Shade Finder&#8217; tool for personalized recommendations, or visit one of our stores for assistance from our beauty experts.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;Do you offer international shipping?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Please check our &#8216;Shipping Information&#8217; page for details.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;Can I modify my order after it&#8217;s placed?&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Unfortunately, orders cannot be modified once placed. Please review your order carefully before confirming the purchase.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;Are your products suitable for sensitive skin?&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Many of our products are formulated for sensitive skin. Check product descriptions or consult with our customer service for specific recommendations.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221; How do I apply for a refund?&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]To initiate a refund, contact our customer service with your order details. Refunds are processed according to our refund policy.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;Are there any promotions or discounts available?&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Check our &#8216;Promotions&#8217; page for current discounts and special offers. Subscribe to our newsletter to receive exclusive promotions.[\/dipl_faq_page_schema_item][dipl_faq_page_schema_item faq_question=&#8221;Do you have a loyalty program?&#8221; _builder_version=&#8221;4.24.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]Yes, we have a loyalty program. Earn points with every purchase and redeem them for discounts. Visit our &#8216;Rewards&#8217; page for more information.[\/dipl_faq_page_schema_item][\/dipl_faq_page_schema][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p><div class=\"et_pb_with_border et_pb_module dipl_faq_page_schema dipl_faq_page_schema_0\">\n\t\t\t\t<div class=\"dipl_faq_wrapper dipl_faq_accordion dipl_faq_col_1 \" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\"><\/div>\n\t\t\t<\/div><div class=\"et_pb_module dipl_faq_page_schema_item dipl_faq_page_schema_item_0\">\n\t\t\t\t<div class=\"dipl_faq_item_wrapper\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                <div class=\"dipl_question_wrapper\"><h4 itemprop=\"name\">How can I track my order?<\/h4><\/div>\n                <div class=\"dipl_answer_wrapper\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\"><div itemprop=\"text\">Tracking information is sent to your email once your order is shipped. 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