FAQs
How can I track my order?
Tracking information is sent to your email once your order is shipped. You can also check your order status in the ‘Track Order’ section of our website.
What is your return policy?
We accept returns within 30 days of purchase. Please visit our ‘Returns & Exchanges’ page for detailed instructions and eligibility criteria.
Are your products cruelty-free?
Yes, all our products are cruelty-free. We are committed to providing ethical and animal-friendly beauty solutions.
How do I find the right shade for my skin tone?
Explore our ‘Shade Finder’ tool for personalized recommendations, or visit one of our stores for assistance from our beauty experts.
Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Please check our ‘Shipping Information’ page for details.
Can I modify my order after it's placed?
Unfortunately, orders cannot be modified once placed. Please review your order carefully before confirming the purchase.
Are your products suitable for sensitive skin?
Many of our products are formulated for sensitive skin. Check product descriptions or consult with our customer service for specific recommendations.
How do I apply for a refund?
To initiate a refund, contact our customer service with your order details. Refunds are processed according to our refund policy.
Are there any promotions or discounts available?
Check our ‘Promotions’ page for current discounts and special offers. Subscribe to our newsletter to receive exclusive promotions.
Do you have a loyalty program?
Yes, we have a loyalty program. Earn points with every purchase and redeem them for discounts. Visit our ‘Rewards’ page for more information.